![]() To clear all definitions, delete all the folders. For example, to clear the IPS definitions, delete the folder "IPSDefs". Delete the below subdirectories in question.Navigate to the definitions directory: %ProgramData%\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Definitions.Verify that the SEP system notification area icon disappears.enter "smc -stop" to stop the Symantec Management Client (smc.exe) services and the dependent Symantec Endpoint Protection service.Open Start > Run (or Start > Search text box).Run the following command "sc config IDSvia64 start= disabled".If the IDSvia64 definitions (Intrusion Prevention System) are to be cleared, then stop the IDS driver IDSvia86 or IDSvia64 via the following:.Expected result should be "ChangeServicesConfig SUCCESS".Run the following command "sc config bhdrv圆4 start= disabled".If the BASHDefs definitions (Proactive Threat Protection) are to be cleared, then stop the BASH driver BHDrvx86 or BHDdrv圆4 via the following:.If the client GUI is open (SymCorpUI.exe is running) it will prevent the shutdown of the Symantec Management Client service in the next step. Note: Disable Tamper Protection on the client before executing the following procedure to avoid getting an "Access is denied" error. Make a copy of any directory or registry contents you plan to delete. It is important to consider the fact that if you follow this procedure and the definitions are not restored then the Windows SEP client client may be in a worse state (having no definitions) than it was before (where it was only suspected that the definitions were corrupted). The following are instructions for removing corrupt or potentially corrupt definitions from a Windows SEP client. To troubleshoot the failure of the Symantec Endpoint Protection (SEP) client's definitions, it can be helpful to remove potentially corrupted definitions from the client.
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